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Return Policy
Returning for replacement
Refund Policy
Guarantee Policy
Repair Policy
Please read and follow the instructions below before you return items to us. Once you encounter any questions, feel free to contact us anytime. Our Customer Service will gladly provide considerate online support for you.
Please assure you get across our return policy and ensure to agree with all criteria before physically sending any items back to us.
Return Policy
1. Quality Issue: Our products do not work well once you receive it or it encounters crash in delivery causing you fail to use it. In this situation, our return policy is open to you. And we will return full refund to you.
2. Non Quality Issues: In some particular situation, our return policy can be open to you unless you have negotiated with our customer service about your particular problem, and in this condition we will charge you 10% handling fee.
3. Shipping options for return items: When you decide to return the items to us, please use simple airmail or EMS, and ship it to the address our customer service gives to you. Please do not use DHL, UPS, FEDEX, TNT or any other couriers, because we can not get your return item, and we will not responsible for that.
Exceptional Situation
Mis-Ordered Products: If you order wrong item by yourself, or you found it is not what you want to order (not quality problem), our return policy is not applied for you in this situation. Please aware of this.
Returning for replacement
1. If your products encounter crash in delivery, we will exchange it for free for you and undertake the shipping cost for you ship item back to us through simple airmail.
2. If you order a wrong item and negotiate with our customer service to exchange for a right item, this exchange policy is also for you. But you need to pay the shipping cost to us as well as return to you.
How to do with physical damaged Items?
If the item is damaged by yourself, we can not provide exchange service for you. However, you can return for repair.
What should you do before returning for replacement?
You need to contact our customer service and tell us your problem, such as what’s wrong with your item and what you want us to do for you.
Which shipping option should you choose for returning items?
After your item is confirmed to match our policy of returning, we will inform you of shipping item back to us with simple airmail or EMS. Pay attention that NO DHL, UPS, TNT, FedEx or any other express. See shipping options for return items aboved.
How will we do after receiving your return?
You need to keep touch with us to make sure we get it. After checking the item, we will arrange a replacement for you and inform you after everything is done. Please remember to check your email from time to time.
Refund Policy
After we get your item back to us and check the item in a good condition, we will issue you refund according to our policy within 2 working days through PayPal, please check your PayPal account timely or contact our customer service. And we will charge you 10% handling fee.
If you have any doubt, please negotiate with our customer service.
Guarantee Policy
The guarantee period of our most products is one year. And we guarantee our product in a good condition before shipping date. Our QC stuff will carefully check quality and paste our own QC label on each product.
Related to Lost Products
If products get lost in delivery, or you still haven’t gotten your item for a long time, please contact our customer service immediately. We will deal with this ASAP. Please do not deal with it all by yourself, we want you to communicate with us. Usually, we will provide tracking number and tracking link for you timely. If products get lost on the way, we will get confirmed from the couriers, and then we will arrange redelivery for your products at once. If you want to ship it through express, then you need to pay express shipping fee.
Repair Policy
When your product get damaged after using some time and need to repair, we provide repair service for you. Please contact Obdii.fr customer service about the item repair.
You need to use simple airmail to send the item back to us. After we fix it, we will send back to you soon. We will not charge you for simple airmail ship back, but if you ask for express shipping, you need to pay for it.
Any other questions, please feel free to contact greebid.com customers service.
1.Our payment options:
2.Payment FAQ:
Our payment options:
1.Paypal: greebidpay@gmail.com
Notice: Pls write your specific shipping address and your phone number.
2.Western Union:
First Name: Fuxian
Last Name : Zhong
City: SHENZHEN
Country: CHINA
Postal Code: 518122
Mobile: +86- 13986167970
Tel: +86-755-84737267
Fax:+86-755-28700303
Notice: Pls email us the MTCN( Money Transfer Control Number) number and your specific address along with your phone number after finishing the payment.
3.T/T information:
Name of Corporation: Sinoy Electronic Technology HK Limited
Account: 168-308187-838
Bank name: HSBC HongKong
Swift Code: HSBCHKHH
Bank number: 004
Bank Address: Basement L/G & U/G 673 Nathan Road, Mong kok, Kowloon, HongHong
Notice: After you finish the payment, pls inform us and email the specific shipping address and your phone number .
Payment FAQ:
1. You have a PayPal account
You can pay for your item quickly if you have a PayPal account.
Sometimes an error will occur in the last payment step. There are two affecting factors, one is the web serve and the other is the PayPal itself. If this happened, please don’t worry and try again, or you can contact our customer service to help you solve this problem.
2. You don't have a PayPal account
If you don't have a PayPal account, you can pay by our available payment options western union and T/T.
3. You have to notice after you pay
If your item value is more than 150USD, please leave your correct contact telephone number and confirm your shipping address, so that we can deliver the item to you effectively and timely.
1. How Are Goods Shipped?
2. Do you ship the item to my country?
3. Could I combine shipping?
4. How much shipping cost do you charge me?
5. How do I change the shipping method?
6. How do I change my shipping address?
7. What could cause an invalid tracking code?
8. How do I track my package?
9. What should I do when I receive the item?
Customs Clearance:
1. Customs & Import Tax
2. If the items are detained by customs, who is responsible for the clearance of the items?
3 How much we should declare for the invoice?
This page shows the useful information on auobd2.com’s shipping process and the customs clearance you may refer to.
Shipment
1. How Are Goods Shipped?
Our shipping method contains: DHL, UPS, EMS, TNT, FedEx, Singapore post.
| Delivery Options | Delivery Time | Tracking Link |
 |
3-5 working day | www.dhl.com |
 |
3-5 working day | www.ups.com |
 |
7-10 working day | www.ems.com.cn |
 |
3-5 working day | www.fedex.com |
 |
3-5 working day | www.tnt.com |
 |
12-15 working days | www.singpost.com.sg |
It's really important for you to provide us your correct shipping address, contact telephone number, zip code, so that we can delivery the item to you effectively and timely.
We will send your item within 2 days once we receive your order, unless sometimes we have no inventory to delivery on time.
After we send out the item, there are two main factors that will decide when you will receive your item:
- One is the shipping method, the average processing time is 3 to 5 working days, however the item out of 20kg usually deliveries one day later than the small ones.
- The other factor is the storage conditions of the shipping company.
Besides, weather is a special factor that could affect the delivery. If you can't receive your item on time, it must be the existing of the above factors.
2. Do you ship the item to my country?
Normally, most of the items on our website can be shipped to most countries in the world. However, different shipping methods may have different limitations on the delivery destination. For example, EMS is reached to Russia, but other shipping method likes DHL, UPS couldn't reach. Also, a few countries can't send DHL or UPS. Our customer service will give you the instruction.
We suggest you to contact our customer service and make sure whether the item can be shipped to you by your shipping method.
3. Could I combine shipping?
If you ordered one item someday and another one within 2 days, and you want to combine the two items into one shipment, you can contact our customer service about available shipping options.
4. How much shipping cost do you charge me?
The delivery cost depends on automatic calculation of weight and package sizes by reference to the destination. The calculation results are different under the same weight in different area.
The prices also depend on the different rates of the shipping companies and are subject to change without notice. We're constantly working on lowering the shipping prices for you though!
The shipping method you choose can affect your cost and shipping time, we suggest you to choose one that best meets your demands on price and delivery time.
If the item damaged, stolen, we will contact the corresponding shipping company for a refund or redelivery.
5. How do I change the shipping method?
You have to contact the customer service timely if you want to change your shipping method. You must change the method before we send. Usually the item will be send within 2 days after receiving payment.
6. How do I change my shipping address?
You can change it in the papal message.
7. What could cause an invalid tracking code?
Invalid tracking numbers could be due to:
- The shipping company hasn’t updated the recent delivery information to their website.
- The tracking code was not correct.
- The parcel has been delivered a long time ago. Some shipping companies will remove the tracking code history.
8. How do I track my package?
When items shipped out, the order will be filled into folder “shipped” in your auobd2 account. You can either click the order number or click “View Detail” to find the track code on the tab “Tracking”. Also, auobd2.com will send you a system email and inform the shipping details after the shipment. You can track the item delivery status online with the tracking code provided by the customer service.
9. What should I do when I receive the item?
We guarantee that the item will be delivery to you successfully and safely. After you received it, the shipping company will require you to confirm the package buy signing.
NOTICE: Please provide us with the correct delivery address, contact telephone number and zip code, so that the shipping company could delivery the item to you timely and effectively.
Customs Clearance:
1. Customs & Import Tax
The customs value writing on the invoice is the import duty that customs charge from you customers, the customs value depends on your country’s tariff policy. Normally we declare the customs value with our experience, unless you want to declare with your own requirement.
2. If the items are detained by customs, who is responsible for the clearance of the items?
We will assist to help you with the customs clearance, we promise to assistant you actively if you need.
3 How much we should declare for the invoice?
We will send your item by parcel, usually the value will be marked with 10USD or gift, that will not cause any problems in customer clearance. If you have any questions on the parcel of customer clearance, please contact our customer service.
If the item value is large, and your countries customs is very strict, please tell us what you want to describe about the item name, and how we declared the value, if you are Brazilian, please tell us your CPF number.
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We have online customer service,click it, you can talk with our service assistant freely..png)
And we also have skype, msn and yahoo, you can call the service assistant on skype if you want , or talk on msn,etc.If you don't have these chatting tools, you can send email to greebid@gmail.com for your problem, and we will give you professional advice after confirming with our technician.
2. Input the coupon code xxxx as the following shows.
3. Now you recieve x% discount, for example 5% off.
If you encounter any problem, please contact our online support or email to:
sales@greebid.com
- After your first-time purchase on our website, you will get a VIP Card and the VIP NO. is your Coupon code. When you check out and want to get discount price by using coupon code, you need to contact our online service to active your VIP number.
- During our promotion time, we will tell you our coupon code via email. Please be kindly to check it,you can also use this coupon code to get discout.
Any other problems,please contact our online support.
Thank you and best regards!
Big savings for you—VIP Club
Our VIP discount card
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1. Benefits for VIP card holders
- Save your money
- Expand your business
After holding one VIP discount card, we can cooperate in some projects, and more benefits can be offered to you.
For instance, suppose you plan to run your own online shop and decide to wholesale items from us, then if you need, we will provide you our items pictures, tools specifications description, a cheapest price and free technical support,
2. How to own your VIP discount card
Step one - Join in for free
Step two - Online apply for one VIP discount card
Only need to fill in an application form, safe and easy
Step three - Receive a big discount and save money
- You can contact with our customer service and apply for joining our VIP Club through communication tools like online support or MSN.
- After your application has been accepted, you are required to fill in an application form online. It is safe and easy.
- After your application is successful, our customer service will provide you your VIP number online. You are ready to save money.
- Press our logo, and go back to our home page.
- Press "join free" to be our member.
- Press "help" to obtain our details, such as coupon code, return policy and shipment.
- Press "add to cart" to buy your favorite item.
- Press "news and notice" to know more our latest news, such as our promotion.
Email:sales@greebid.com
MSN:sales01@greebid.com
Skype:greebid
Yahoo:greebid9
